Return & Refund Policy

1. Overview

This Return & Refund Policy explains the terms and conditions for cancellations, refunds, and returns related to StyleHub's personal styling and image consulting services. Please read this policy carefully before booking our services.

We are committed to providing exceptional service and ensuring your satisfaction. If you are not satisfied with our services, we will work with you to find a satisfactory resolution.

2. Service Cancellations and Refunds

2.1 Cancellation by Client

Clients may cancel their scheduled appointments or services under the following conditions:

• More than 48 hours before the appointment: Full refund or free rescheduling available
• 24-48 hours before the appointment: 50% refund or rescheduling subject to availability (may incur a rescheduling fee)
• Less than 24 hours before the appointment: No refund, but rescheduling may be available at our discretion with a rescheduling fee
• No-show or same-day cancellation: No refund will be provided

2.2 Cancellation by StyleHub

If we need to cancel your appointment due to unforeseen circumstances (illness, emergency, etc.), we will:

• Provide as much advance notice as possible
• Offer a full refund or reschedule your appointment at no additional cost
• Work with you to find a mutually convenient alternative time

2.3 Refund Process

Refund requests must be submitted in writing via email or through our contact form. To request a refund:

• Contact us at least 48 hours before your scheduled appointment (for full refund eligibility)
• Provide your booking reference number
• State the reason for cancellation

Refunds will be processed within 5-10 business days using the original payment method. Processing times may vary depending on your financial institution.

3. Service Satisfaction

3.1 Dissatisfaction with Services

If you are not satisfied with our styling services, please contact us within 7 days of your appointment. We will:

• Discuss your concerns and work to understand what did not meet your expectations
• Offer a follow-up consultation to address any issues
• Provide additional guidance or recommendations at no extra cost

3.2 Partial Refunds for Unsatisfactory Service

In cases of genuine service dissatisfaction, we may offer a partial refund at our discretion. This will be evaluated on a case-by-case basis considering:

• The nature and extent of the issue
• Whether we were able to address your concerns
• The time and resources already invested in your service

No refund will be provided if we have made good faith efforts to address your concerns and you are simply unhappy with styling advice that is subjective in nature.

4. Physical Products

If we provide any physical products as part of our services (e.g., style guides, wardrobe plans in printed format), the following applies:

4.1 Returns

Physical products may be returned within 14 days of receipt, provided they are:

• In their original condition
• Unused and undamaged
• Returned with original packaging (where applicable)

4.2 Return Process

To return a physical product:

• Contact us to obtain a return authorization
• Ship the product to the address we provide
• Include your order reference number

Return shipping costs are the responsibility of the customer, unless the product is defective or we made an error in the order.

5. Digital Products and Services

For digital products and services (e.g., online consultations, digital style guides, email consultations), please note:

• Due to the nature of digital services, refunds may be limited once the service has been delivered
• If technical issues prevent you from accessing digital content, we will work to resolve the issue or provide a full refund
• If you are unsatisfied with digital content, contact us within 7 days of delivery to discuss options

6. Gift Cards and Vouchers

If you have purchased a gift card or voucher:

• Gift cards and vouchers are non-refundable once purchased
• They are valid for 12 months from the date of purchase
• They cannot be exchanged for cash
• Unused value cannot be refunded, but may be used for future services

7. Force Majeure

If we are unable to provide services due to circumstances beyond our reasonable control (natural disasters, pandemics, government restrictions, etc.), we will:

• Provide as much notice as possible
• Offer to reschedule your appointment at no additional cost
• Offer a full refund if rescheduling is not possible

In such circumstances, we are not liable for any indirect or consequential losses.

8. Dispute Resolution

If you have a dispute regarding a refund or return:

• Contact us first to discuss the issue and attempt to reach a resolution
• We are committed to resolving disputes fairly and promptly
• If we cannot resolve the dispute, you may contact the relevant consumer protection authority in the United States

9. Consumer Protection Laws

Your rights under applicable United States consumer protection laws are not affected by this policy. These laws provide consumer guarantees that services will be:

• Provided with due care and skill
• Fit for the purpose for which they are supplied
• Delivered within a reasonable time (if time is not specified)

If our services fail to meet these guarantees, you may be entitled to remedies including repair, replacement, or refund, depending on the circumstances.

10. Changes to This Policy

We may update this Return & Refund Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on this page and updating the "Last Updated" date.

The policy that applies to your transaction is the one in effect at the time of your purchase or booking.

11. Contact Us

If you have any questions about returns, refunds, or cancellations, please contact us:

• Business Name: StyleHub
• Address: 3050 1st Ave S, Minneapolis, MN 55408, United States
• Phone: +1 612-353-5551
• Website: Contact Page

For refund requests, please include your booking reference number and reason for cancellation in your communication.